At Henri Lens, your satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Return Eligibility
    We accept returns only in the following cases:
  • The item received is damaged or defective
  • The wrong item was delivered

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order
  • The product must be unused and in its original packaging
  • Proof of purchase must be provided (order ID, invoice, etc.)
  1. Return Process
    To initiate a return, please contact our support team at:
    📧 [email protected]

Please include:

  • A clear description of the issue
  • Photos of the product (if damaged or incorrect)

After reviewing your request, we will guide you through the return process, including pickup instructions if applicable.

  1. Refunds
    Since we operate on a Cash on Delivery (COD) basis:
  • Refunds are processed within 7–10 business days from the date we receive the returned product
  • No refunds will be issued for items that do not meet the return criteria
  1. Non-Returnable Items
    The following are not eligible for return or refund:
  • Items reported after 48 hours of delivery
  • Products that have been used, damaged after delivery, or are not in original condition
  • Items without original packaging or accessories
  1. Exchange
    In some cases, we may offer a replacement item instead of a refund, subject to availability and customer preference.
  2. Contact Us
    If you have any questions about our Return and Refund Policy, please contact:
    📧 [email protected]