Thank you for shopping with Henri Lens. We are committed to delivering your photography equipment quickly, safely, and efficiently. Please read our Shipping Policy for details regarding delivery timelines and conditions.

  1. Delivery Areas
    If your location is not serviceable, our team will contact you to inform and assist with alternatives.
  2. Shipping Method
    All orders are delivered via standard courier partners and are fulfilled using a Cash on Delivery (COD) service only.
  3. Processing Time
  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  1. Shipping Time
  • Estimated delivery time: 3–7 business days, depending on your location.
  • Rural or remote areas may require additional delivery time.
  • Unexpected delays due to weather, strikes, or courier disruptions may occasionally occur.
  1. Shipping Charges
  • For orders below that amount, a flat shipping fee may apply (if applicable).
  1. Order Tracking
    Once your order is dispatched, you will receive an update via SMS, email, or phone with the estimated delivery window. Tracking information will be provided where available.
  2. Delivery Terms
  • All orders are delivered using Cash on Delivery.
  • Please ensure someone is available at the delivery address to receive the product and make the payment.
  • Orders not accepted or unpaid at the time of delivery will be canceled.
  1. Damaged or Missing Items
    If you receive a damaged package or if an item is missing, please contact us within 48 hours of delivery at:
    📧 [email protected]